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Frequently Asked Questions

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FAQs

Customer Service Questions

Mobile Citizen offers its mobile Internet service to any qualified educational or non-profit organizations in Mobile Citizen's coverage area. Accounts are available with a 1-year service agreement from Mobile Citizen. Modems can also be purchased at the time of account setup.

Non-Profit Organizations 
Non-profit organizations which want a low cost broadband alternative to cable or DSL, who work in digital divide initiatives, as well as field-based staff (health service providers, social service agencies, community organizations) who need mobile internet access in order to be more productive. 

Education
K12 school districts, higher education and distance learning institutions which need affordable, secure mobile access to online educational curriculum, and teachers who want to integrate mobility into learning experiences as a new way to inspire students.

You will be billed for 1 year of service when you place your order. Mobile Citizen offers a full 30-day refund on both service and equipment, so if at any time in the first 30 days of service you decide to cancel your account, we will refund you the full amount of your order (minus shipping costs). For billing questions, please contact a Customer Service Representative by emailing a support request or calling 877.216.9603

You will be billed for 1 year of service up front at time of purchase and your account will be activated once Mobile Citizen has received your payment. Mobile Citizen does provide a 30-day trial period, and if you wish to cancel for any reason within the first 30 days of your service being activated you can do so and receive a full refund for the cost of the line of service and any modem(s) you may have purchased to go along with your line of service. 

For billing questions, please contact a Customer Service Representative by emailing a support request or calling 877.216.9603.

Customer service and billing support for Mobile Citizen customers is provided by Mobile Citizen. For billing questions, please contact a Customer Service Representative at 877.216.9603 or email.

Program Questions

Mobile Citizen offers a 30-day refund of the CLEAR mobile Internet service to any qualified educational or non-profit organizations in Mobile Citizen's coverage area.

To help schools and nonprofits successfully deploy and optimize their own mobile broadband initiative, Mobile Citizen offers personalized advisory services as well. These services include:

  • strategic planning support
  • assistance with grant proposals
  • customized pilot and full scale roll-out assistance
  • security best practices for mobile broadband initiatives
  • professional development workshops for mobile broadband initiatives

If you would like to request our personalized advisory service, or purchase the mobile broadband service, you can contact us by email or phone at 877.216.9603.

To help schools and nonprofits successfully deploy and optimize their own mobile broadband initiative, Mobile Citizen offers personalized advisory services as well. These services include:

  • strategic planning support
  • assistance with grant proposals
  • customized pilot and full scale roll-out assistance
  • security best practices for mobile broadband initiatives
  • professional development workshops for mobile broadband initiatives

If you would like to request our personalized advisory service, or purchase the mobile broadband service, you can contact us by email or phone at 877.216.9603. 

Mobile Citizen is the first service provider in the U.S. to offer the CLEAR mobile Internet service exclusively to education and non-profit organizations at remarkably low cost. With features like secure, reliable, high performance connections; no phone or cable requirements; anytime/anywhere access and favorable service pricing, Mobile Citizen wireless broadband is a more affordable and more flexible alternative to cable, DSL and 3G data services.
Mobile Citizen offers three service plans to education and non-profit organizations. Each of these services offers unlimited Internet usage allowing users to stay online as long as they want without worrying about overage charges.

Mobile Hot Spot from Mobile Citizen – Share your mobile Internet connection between students, teachers, and field-based staff.

With our mobile hot spot teachers, students, and field-based staff can connect up to 8 WiFi-enabled devices to our portable hot spot from anywhere within CLEAR coverage. Never search for a public hotspot again. 


USB Modem from Mobile Citizen – Mobility for students, teachers and field-based staff 

This service plan is for mobile users at schools or non-profit organizations including students, teachers and field-based staff. It combines the mobility users love about their cell phone with the speed they want from broadband. Just plug the USB Modem into any standard USB port on a laptop computer to get online anywhere in CLEAR coverage. This portable device fits in your pocket for the ultimate in mobility. That means you get the same full internet experience you get at home, office or school while on the go. 

Desk Modem from Mobile Citizen – Ideal for small workgroups
This is our low cost alternative to cable or DSL services for small workgroups. Users can get the performance they need, where they need it including download speeds of up to 6 Mbps and upload speeds of up to 1 Mbps*. The CLEAR Modem offers a built-in WiFi connection that will connect up to 8 WiFi-enabled devices to the CLEAR network. Just plug it in and get online anywhere in CLEAR coverage. 



*Access speed claims are based on our network speed tests. Many factors can affect performance. Actual performance and coverage may vary and is not guaranteed.

Mobile Citizen is available wherever CLEAR has coverage. Use our coverage map to check whether your city is covered.

Technical Questions

Technical support is available for all Mobile Citizen customers. This includes questions related to activation, modem setup and software updates. Use Clearwire's 24/7 live chat feature at CLEAR WebChat or call technical support toll-free at 877.216.9603 or 303.772.8160 between 6 a.m. and 12 midnight central time 7 days a week.

Mobile Citizen's wireless broadband is powered by WiMAX, a 4G technology from CLEAR. In 2006, CLEAR entered into a 30-year excess capacity agreement with the five EBS licensees which established Mobile Citizen. This agreement allows Mobile Citizen to offer advanced mobile broadband service exclusively to schools and nonprofits, helping to further learning and productivity by providing internet access beyond the classroom or office. Mobile Citizen has been providing its low-cost mobile Internet services since 2009.

Mobile Citizen offers its mobile Internet service to any qualified educational or non-profit organizations in Mobile Citizen's coverage area.