Frequently Asked Questions

Education
K12 school districts, higher education and distance learning institutions which need affordable, secure mobile access to online educational curriculum, and teachers who want to integrate mobility into learning experiences as a new way to inspire students.

Non-Profit Organizations
Non-profit organizations which want a low cost broadband alternative to cable or DSL, as well as field-based staff (health service providers, social service agencies, community organizations) who need mobile internet access in order to be more productive.

Emergency Alerts / Transit Personnel
First responders and security personnel at educational institutions who require mobile access to contact databases facilitating emergency alert notification and secure transportation of students.

Your 1-year service contract will be billed when you place your order. We offer a full 30-day refund on both service and equipment, so if at any time in the first 30 days of service you decide to cancel your account, we will refund you the full amount of your order (minus shipping costs). For billing questions, please contact a Customer Service Representative by emailing a support request or calling: Telephone: 877.216.9603

Your 1-year service contract will be billed at the end of your 30-day trial unless you notify Mobile Citizen that you want to cancel the trial. Your charges are automatically charged to the credit or debit card provided at time of purchase or you can set up an account with us and we will bill your organization. The annual service fee and the one-time customer premise equipment (CPE) charges will be posted to your invoice or credit card account 31 days after your trial has been activated.

For billing questions, please contact a Customer Service Representative by emailing a support request or calling: Telephone: 877.216.9603

Customer service and billing support for Mobile Citizen customers and trials is provided by Mobile Citizen. For billing questions, please contact a Customer Service Representative at 877.216.9603 or email.

Mobile Citizen offers a 30-day refund of the CLEAR mobile Internet service to any qualified educational or non-profit organizations in Mobile Citizen's CLEAR coverage area.

To help schools and nonprofits successfully deploy and optimize their own mobile broadband initiative, Mobile Citizen offers personalized advisory services as well. These services include:

• strategic planning support
• assistance with grant proposals
• customized pilot and full scale roll-out assistance
• security best practices for mobile broadband initiatives
• professional development workshops for mobile broadband initiatives

If you would like to request our personalized advisory service, or purchase the mobile broadband service, you can contact us by email or phone.
Telephone: 877.483.5850

To help schools and nonprofits successfully deploy and optimize their own mobile broadband initiative, Mobile Citizen offers personalized advisory services as well. These services include:

• strategic planning support
• assistance with grant proposals
• customized pilot and full scale roll-out assistance
• security best practices for mobile broadband initiatives
• professional development workshops for mobile broadband initiatives

If you would like to request our personalized advisory service, or purchase the mobile broadband service, you can contact us by email or phone.
Telephone: 877.483.5850

Mobile Citizen is the first service provider in the U.S. to offer the CLEAR mobile Internet service exclusively to education and non-profit organizations at remarkably low cost. With features like secure, reliable, high performance connections; no phone or cable requirements; anytime/anywhere access and favorable service pricing, Mobile Citizen wireless broadband is a more affordable and more flexible alternative to cable, DSL and 3G data services.
Mobile Citizen offers three service plans to education and non-profit organizations. Each of these services offers unlimited Internet usage allowing users to stay online as long as they want without worrying about overage charges.

Mobile Hot Spot from Mobile Citizen – Share your mobile Internet connection between students, teachers, and field-based staff.

With our mobile hot spot teachers, students, and field-based staff can connect up to 8 WiFi-enabled devices to our portable hot spot from anywhere within CLEAR coverage. Never search for a public hotspot again. 


Mobile Internet from Mobile Citizen – Mobility for students, teachers and field-based staff 

This service plan is for mobile users at schools or non-profit organizations including students, teachers and field-based staff. It combines the mobility users love about their cell phone with the speed they want from broadband. Just plug the CLEAR USB Modem into any standard USB port on a laptop computer to get online anywhere in CLEAR coverage. This portable device fits in your pocket for the ultimate in mobility. That means you get the same full internet experience you get at home, office or school while on the go. With CLEAR from Mobile Citizen you can do what you want, where you want.

Broadband Internet from Mobile Citizen – Ideal for small workgroups
This is our low cost alternative to cable or DSL services for small workgroups. Users can get the performance they need, where they need it including download speeds of up to 6 Mbps and upload speeds of up to 1 Mbps*. The CLEAR Modem offers a built-in WiFi connection that will connect up to 8 WiFi-enabled devices to the CLEAR network. Just plug it in and get online anywhere in CLEAR coverage. 



*Access speed claims are based on our network speed tests. Many factors can affect performance. Actual performance and coverage may vary and is not guaranteed.

Technical support is available for all Mobile Citizen customers and trial users. This includes questions related to activation, modem setup and software updates. Use Clearwire's 24/7 live chat feature at CLEAR WebChat or call technical support toll-free at 877.216.9603 or 303.772.8160 between 6 a.m. and 12 midnight central time 7 days a week.