Skip to Content


Filter by:

The IMEI or MEID for your mobile hotspot is generally found in the battery compartment of the device or on the box.  The SIM card number is on the SIM card itself.  On T-Mobile SIM cards, it’s usually 20 digits and ends with the letter “F”.  When or if you are replacing a SIM card, it goes in the slot in the battery compartment of your mobile hotspot device.

5G wireless technology is meant to deliver higher peak data speeds, lower latency, more reliability, greater network capacity, increased availability, and a more uniform user experience to more users.

The growth of 5G networks doesn’t mean 4G is going away.  Broadband providers will continue to use existing 4G LTE networks to provide service into the next decade.  5G networks will work with 4G — not outright replace it.  5G simply advances the evolution of wireless from 1G, 2G, 3G, and 4G 5G will still use 4G technology.

We can provide CIPA filtering and it includes the following:

  • Identifies and blocks sites that might have harmful effects such as hacking, illegal downloads, phishing, and malware.
  • Blocks sites that have content not suitable for some audiences, including children, such as nudity, pornography, and child abuse.
  • Blocked content is consistently updated for accuracy, including new sites deemed as adult content.

NOTE:  Content filtering is NOT guaranteed to be 100% accurate.  Account holders are encouraged to also take steps to monitor access to content, appropriate to unique requirements and objectives.


Technical Support includes helping you troubleshoot operation, performance and other technical issues. We are also here to answer questions about hotspot setup, using your hotspot and any other questions related to our devices.

You can call our support line toll-free at 877-216-9603, option 1, option 1. The Mobile Citizen technical support team is available Monday through Friday 8:00 a.m. – 5:00 p.m. MT. After hours and on weekends limited technical support is available at the same number through Sprint.

Many hotspot performance issues can be resolved with a manual reset. This also restores WiFi settings and passwords to the factory originals, clearing any errors. The hotspot must be turned on when doing a reset.

Franklin R850: Snap off the back cover. The reset button is next to the top left corner of the battery compartment. Press the button for 3-4 seconds. The front screen will display a reset.

Franklin R910: Snap off the back cover. The reset button is in one of the holes on the edge. Use a paperclip or similar item to press the button and hold for 3-4 seconds.

Netgear Fuse: Press the front power button down firmly and do not let go. The screen will change several times. Do not release the button until you see the “Aircard” screen.

Pocket WiFi: Touch “Settings” on the screen. Scroll down until “Reset” is visible. Touch “Reset.” On the next screen touch “Settings Reset.”

ZTE Warp: There is a small reset hole next to the USB charger port. Use the metal tool that came with the Warp (a small paperclip will also work) and press into the reset hole for 5-6 seconds.

A swollen battery can be dangerous and must not be used any further. Swelling happens when the battery has gotten so hot it has softened the plastic shell and that high heat may also have damaged the hotspot. Please call our Technical Support personnel at 877-216-9603.