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* This plan will be implemented as soon as the T-Mobile transition is completed. The anticipated date is 8/11/23.

T-Mobile or its affiliates is providing Mobile Citizen’s users with an unlimited 5G or LTE data-only plan with no throttling or suspension. Capable device is required; coverage not available in some areas. Customers exceeding a fair use threshold of 100 GB of data may experience slower data speeds during times and places where the T-Mobile network is constrained. These reductions last only until the end of the billing cycle. The plan does not include off-network roaming and is subject to any standard network management that T-Mobile may apply to commercial broadband data-only account users. See the T-Mobile Open Internet webpage for more details.

The IMEI or MEID for your mobile hotspot is generally found in the battery compartment of the device or on the box.  The SIM card number is on the SIM card itself.  On T-Mobile SIM cards, it’s usually 20 digits and ends with the letter “F”.  When or if you are replacing a SIM card, it goes in the slot in the battery compartment of your mobile hotspot device.

5G wireless technology is meant to deliver higher peak data speeds, lower latency, more reliability, greater network capacity, increased availability, and a more uniform user experience to more users.

The growth of 5G networks doesn’t mean 4G is going away.  Broadband providers will continue to use existing 4G LTE networks to provide service into the next decade.  5G networks will work with 4G — not outright replace it.  5G simply advances the evolution of wireless from 1G, 2G, 3G, and 4G 5G will still use 4G technology.

Mobile Citizen uses T-Mobile’s Web Guard tool to meet the FCC standards for CIPA filtering.

  • Identifies and blocks sites that might have harmful effects such as hacking, illegal downloads, phishing, and malware.
  • Blocks sites that have content not suitable for some audiences, including children, such as nudity, pornography, and child abuse.
  • Blocked content is consistently updated for accuracy, including new sites deemed as adult content.

NOTE:  Content filtering is NOT guaranteed to be 100% accurate.  Account holders are encouraged to also take steps to monitor access to content, appropriate to unique requirements and objectives.


Technical Support includes helping you troubleshoot operation, performance and other technical issues. We are also here to answer questions about hotspot setup, using your hotspot and any other questions related to our devices.

You can call our support line toll-free at 877-216-9603, option 1, option 1. The Mobile Citizen technical support team is available Monday through Friday 8:00 a.m. – 5:00 p.m. MT. After hours and on weekends limited technical support is available at the same number through T-Mobile.

A swollen battery can be dangerous and must not be used any further. Swelling happens when the battery has gotten so hot it has softened the plastic shell and that high heat may also have damaged the hotspot. Please call our Technical Support personnel at 877-216-9603.