Filter by:
Reactivations after a payment can take more than five business days. Your first step is to ask your reseller/account-holder whether they have submitted a reactivation request along with their payment. Only if that has been done, can a request for reactivation be sent to T-Mobile. PLEASE NOTE: Mobile Citizen Technical Support has no account access to reactivate a service and we do not handle any money for payments or billing.
This most common reason is a suspended, inactive, canceled or blocked line of service. These are usually due to a request from the reseller company who holds your account. Contact the company who has your account for answers to any suspension, billing or account questions. PLEASE NOTE: Mobile Citizen Technical Support has no account access to reactivate a service or handle any money for billing and payment.
Moving SIM cards from one mobile hotspot device to another may result in billing or service issues and could invalidate the warranty on your device.
Speeds are estimates in optimal conditions. Many factors go into wireless coverage and data speeds (including network problems, reasonable network management, software, signal strength, your wireless device, structures, buildings, weather, geography, topography, etc.) and it is not an exact science. As a result, upload and download speeds may vary.
Documentation needs will vary by organization, but most organizations will be asked to provide a W-9 and IRS letter of determination at a minimum. Please call 877-216-9603 or email customer service for more information.
We provide mobile broadband service to qualified schools, libraries, nonprofits, and certain social welfare and government agencies. We do not sell directly to individuals.