FAQs

Start by completing our online application with details about your organization. Once we verify eligibility and documentation, we’ll guide you through device selection and activation.

Mobile Citizen serves nonprofits, schools, libraries, and social welfare organizations. Eligibility is based on IRS or government-recognized nonprofit status.

Most devices arrive pre-activated. If activation is needed, you’ll receive instructions in your shipment or via email. You can also contact support for help.

Yes. Eligible organizations can manage multiple devices under a single account. For bulk ordering, reach out to your Mobile Citizen account manager.

You’ll need basic organization details, a primary contact, and proof of nonprofit or government status. We’ll let you know if additional documentation is needed.

No. Mobile Citizen offers service only to qualified organizations. However, individuals can access service through one of our authorized resellers.

Most applications are reviewed within 2–5 business days. Once approved, we’ll walk you through setup, activation, and managing your service.

We strongly recommend purchasing directly from Mobile Citizen to ensure compatibility and access to full support.

Some devices may be eligible. Contact our team with your device’s IMEI or MEID to confirm compatibility before placing a service order.

No, we do not offer equipment rentals. Devices must be purchased through Mobile Citizen or confirmed compatible in advance.

Notify us immediately. We’ll suspend the line to prevent unauthorized use and review replacement options with you. A fee may apply.

Yes. All new devices come with a limited warranty. Specific terms and duration vary by model, refer to your device packaging or contact support.

Moving SIM cards between devices is not recommended unless both are confirmed compatible. Contact our team before making any hardware changes.

We offer high-speed 5G and 4G LTE mobile hotspots and modems designed for reliable connectivity. Visit our Equipment page to see current models.

Service is available nationwide through our wireless partner’s 4G LTE and 5G networks. Coverage may vary, please check our coverage map for details.

Yes. 5G service is available in select areas and with compatible devices. Visit our coverage map for availability.

Our wireless partner continues to support 4G LTE alongside 5G. If there are changes in network availability, we’ll notify affected users in advance.

No. Mobile Citizen does not currently offer static IP addresses with service plans.

CIPA-compliant filtering is available to eligible organizations by request. Contact us if your organization requires internet filtering.

Speeds can vary based on location, network congestion, device type, and signal strength. For best performance, use your device in a strong signal area.

Each plan includes unlimited data on our wireless partner’s network, with 4G LTE and 5G access where available. Speeds may vary by location.

Pricing varies depending on the device and partner program. Please contact our team for details.

We primarily offer annual service plans. Some resellers may offer different payment terms.

Refunds are available in limited situations. Please contact our support team to discuss your eligibility. A restocking fee may apply.

Service is typically bundled with approved devices, but bring-your-own-device options may be available. Contact us for compatibility.

No. Each device requires its own line of service.

You can reach our technical support team by phone or by submitting a request through our Support page.

Contact support immediately. If your device is lost, stolen, or malfunctioning, we’ll help you troubleshoot or discuss replacement options.

Discontinue use immediately and contact support. We’ll help you assess whether you qualify for a replacement or warranty coverage.

Check your device status and restart it. If service is still unavailable, reach out to our support team for troubleshooting.

This may be due to service interruption or network settings. Please contact support to review your account and device configuration.

Yes. New devices typically come with a one-year manufacturer’s warranty. Please reach out for details or to initiate a warranty claim.

Mobile Citizen provides service to nonprofit organizations, schools, libraries, and social welfare agencies. Eligibility is based on official status.

No, individual service is not available through Mobile Citizen. Individuals may access service through approved resellers.

Educators and students can access service through qualifying institutions or resellers. Individual eligibility depends on affiliation.

You’ll need to provide proof of nonprofit, educational, or governmental status. Additional information may be requested during the onboarding process.

No, Mobile Citizen does not offer individual service. However, staff may access service through an eligible organization or authorized reseller.

Most nonprofits with missions aligned with digital inclusion and public service are eligible. We review all applications to confirm alignment.

Mobile Citizen is a service that offers low-cost mobile internet access to eligible nonprofits, schools, libraries, and social welfare organizations.

Mobile Citizen partners with T-Mobile to provide service over their nationwide 4G LTE and 5G networks.

Our mission is to promote digital inclusion by providing affordable internet access to organizations that serve underserved communities.

Visit our overview page for more information about who we serve and how we support digital equity.

You can reach us via our contact form, by phone, or by email. Visit our Contact page for full details.

No. Mobile Citizen only provides service to qualified organizations. Individuals seeking service should explore options through our reseller partners.